LTBit understands that privacy of your personal information is important to you. We are legally bound by the Australian Privacy Principles (APPs), in the Privacy Act 1988 (Cth) and are committed to complying with the obligations set out in this Act.

What kinds of personal information does LTBit collect and hold?
The personal information we will collect from you depends on your relationship with LTBit. As a customer or supplier it will generally include your name, business and email addresses and contact numbers, and may include your bank account details. We do not collect personal information that we do not need. Our website does not use persistent cookies. All customer and supplier data is securely stored and in compliance with the Australian Privacy Principles (APP) outlined in the Australian Privacy Act 1988. This data is not used for marketing purposes and will not be shared with third parties.

How is personal information collected and held?
LTBit collects most personal information directly from you. For example, when you become a customer, or supplier you provide us with your information by filling in a form, dealing with us over the telephone, email or face to face, by sending us a letter, or by using our website. This information is held in hard copy and/or electronic databases. We may also collect information about you that is publicly available such as from other websites.

For what purposes does LTBit collect, hold, use and disclose personal information?
We need to collect personal information so that we can provide our products and services and conduct our business. Specifically, we need to collect personal information to interact with our customers, and suppliers and often to meet contractual obligations to these parties. LTBit does not sell, rent or trade your personal information to third parties. However, your personal information may be disclosed to third parties if required by applicable laws, or to service providers who provide services in connection with our products and services. If you would like to opt out of receiving future communication from LTBit you can do so by contacting the Privacy Officer at the contact details set out below, or by following instructions on the communication to opt out.

Security
LTBit takes reasonable steps to ensure the security of your personal information. We frequently update our anti-virus software to protect our systems from computer viruses. Further, all LTBit employees are required, as a condition of employment, to treat personal information held by LTBit as confidential. However, you should be aware that the internet is not a secure environment. We cannot protect personal information before it reaches us.

Website cookies and digital services
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our website also use ‘cookies’. A ‘cookie’ is a small test file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, not all functionality on our website will be available to you. We also use Google Analytics features (including Google Remarketing, Google Displace Network Impressions Reporting, the Double Click Campaign Manager and Google Analytics Demographics and Interest Reporting) on our website, which uses both first party and third party cookies to record standard internet traffic information, We and some third parties (including Google) also use the information to optimise ad selection for groups of individuals based on age, gender, interests and past visits to our site. The cookies allow us and other third parties (including Google) to evaluate your interactions with ad services on our site and serve targeted advertising on sites across the internet. We also use (along with third parties including Google) first party cookies (such as Google Analytic cookies) and third party cookies (such as the Double Click cookie) to report how our ad impression, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. In addition, we use data from Google’s interest-based advertising or third party audience data (such as age, gender and interests) with Google Analytics to help us understand how user activity varies based on these factors. By using Google Ads Settings (www.google.com/settings/ads) you can opt out of these features at any time and customise your Google Display Network Ads. Alternatively you can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page (see http://www.networkadvertising.org/choices). Importantly we do not combine the anonymous information collected through Google Analytics with personally identifiable information.

Direct Marketing 
Generally, we collect personal information directly from you. In some circumstances, however, we may collect personal information from third parties, including from our service providers and social media platforms such as Facebook. We use the information we, or our service providers, collect to assist us in determining how we can best engage with our members about our products and services. To this end, we or our service providers, may collect certain demographic information and behavioural information from social media platforms to better serve consumers with more targeted advertising. At times we use tools that enable us to identify the online sources of the telephone sales enquiries that we receive. The information we collect through these tools includes the time and date of the call, the geographical location of the call, the telephone number of the caller (unless withheld) and the IP address of the device the caller used to arrive at our website. The collection of this information helps us to determine the effectiveness of our marketing campaigns by identifying whether the calls were generated by Google Adwords click through, or by Facebook ad click throughs (for example). If we do not collect information in the way described above, we may not be able to let you know about our products and services in the most effective way. We may use and disclose the information we collect for the purpose of providing you with tailored marketing communications about our goods and services, or to conduct market research. Typically, we send these communications to your email address or mailing address. Occasionally, we may also sent marketing communications to your social media account, including for example, your Facebook account. We may also disclose your personal information to our other business partners or our service providers to give you information and offers about products and services offered by us or these companies.

Opting Out of Direct Marketing
If you do not wish to receive direct marketing information from LTBit please use the contact details below to update your preferences or use the unsubscribe feature on our electronic marketing communications. We will not sell or rent your personal information without your consent. We may disclose your personal information where we are required or authorised by law to disclose your personal information or for any purposes to a fraud, crime prevention or impropriety investigation

Disclosure of personal information to overseas recipients
LTBit may need to disclose your personal information to organisations located overseas. These overseas organisations are located in Canada and France and are service providers who perform a range of functions on our behalf including administrative and technological functions and may include authorised external contractors. For example, certain databases may be stored on servers located overseas. We are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia.

Access to personal information and correction of personal information
You have the right to seek access to your personal information which has been collected and held by LTBit. You also have the right to ask us to modify your personal information when it is inaccurate, incomplete or out of date, or to delete your personal information. To do so please contact the Privacy Officer at the contact details set out below. Requests should be made in writing and we will need to verify your identity prior to providing you with access. We will promptly deal with any such requests for access.

Resolving your concerns
You have the right to complain if you believe that your privacy has been compromised or if you believe that LTBit has not complied with the Privacy Act or the Australian Privacy Principles. To do so please contact the Privacy Officer at the contact details set out below. We will endeavour to respond to you within 3 business days, and to resolve your complaint within 10 business days. When the nature of the complaint or other circumstances mean that it is not possible to meet these timelines then we will let you know within that time frame.

Contacting us
If you would like to contact us about any matter relating to privacy, our details are:
Privacy Officer
LTBit Pty Ltd
Level 27 Santos Place
32 Turbot St
Brisbane QLD 4000

e: privacy@ltbit.com.au

Our privacy policy was last updated on 12 August 2016.

(1) By purchasing goods and/or services from LTBit Pty Ltd ABN 32 157 835 348 (“LTBit”), you the client (‘Client’) confirm your agreement to be bound by these Standard Terms of Business (“this Agreement”).
(2) The term of this Agreement shall commence on the date on which you first request provision of goods and/or services from LTBit and shall continue until:
(a) Such time as the particular request has been fulfilled, that is: in respect of that particular request, the goods or services have been supplied and invoiced by LTBit and the Client has made payment in full in accordance with clause (7).
(3) LTBit shall provide the specified goods and/or services to Client during the term of this Agreement.
(4) All goods provided to Client from LTBit remain the property of LTBit, notwithstanding delivery to Client, until payment in full for those goods is received by LTBit.
(5) All risk in goods provided to Client shall pass to Client on delivery to Client.
(6) Return of goods to LTBit:
(a) No claim for return of goods will be recognised by LTBit unless received by LTBit within 5 days of Client receipt of goods; and
(b) Unless expressly allowed otherwise by LTBit, goods procured to Client instructions or specifications are non-returnable; and
(c) Opened goods are non-returnable.
(7) Payment shall be made by Client to LTBit before the delivery of goods and/or the performance of the services, except where Client has a current credit facility with LTBit. In the event Client has a current credit facility with LTBit Client agrees to pay LTBit the goods and services fees in accordance with LTBit’s invoice, without deduction, within the time period specified on the invoice.
(8) Client shall reimburse to LTBit all expenses incurred by LTBit in providing goods and/or services including, but not limited to travel expenses, accommodation expenses, parts and other consumables. LTBit shall first obtain the written consent of Client to incur the cost.
(9) Client will pay any goods and services tax payable in relation to goods and/or services provided by LTBit.
(10) Unless expressly stated otherwise taxes shall be included in the fees shown; however Client acknowledges that should new taxes be introduced or existing taxes be amended during the term of this Agreement, LTBit reserves the right to adjust its pricing accordingly.
(11) Where LTBit personnel, employees or agents attend Client site Client must provide a safe and suitable workplace, which complies with all relevant workplace health and safety laws; and Client will notify LTBit and any relevant authorities immediately of any work related incidents or injuries affecting LTBit personnel, employees or agents.
(12) Client agrees to provide LTBit and its personnel access to Client’s premises and such information and equipment as is reasonably necessary to enable LTBit to provide the goods and/or perform the services.
(13) The intellectual property rights in all intellectual property owned by any of the parties (if any) at the commencement date of this Agreement remains the property of that party.
(14) The intellectual property rights in all intellectual property developed by LTBit, in providing the goods and/or performing the services to Client shall become and remain the property of LTBit.
(15) LTBit, its agents and employees, will ensure that all confidential information of Client is not disclosed to any person other than as permitted by Client in writing or as required by law.
(16) The Client, its employees and agents; shall not disclose or permit to be disclosed to any third party any confidential information of LTBit, except as permitted by LTBit in writing or as required by law.
(17) The Client shall not, without the written approval of LTBit, disclose to any third party (other than their legal advisers, or otherwise as required by law) any of the terms of this Agreement.
(18) The Client will not, without the prior written consent of LTBit, assign or attempt to assign its rights or obligations under this Agreement.
(19) It is the Clients responsibility to read and understand any software provider end-user licence agreement terms and conditions that are applicable in respect of any goods and/or services provided to the Client by LTBit. The Client hereby acknowledges and agrees to the software provider end-user licence agreement terms and conditions that are applicable in respect of any goods and/or services provided to Client by LTBit and Client indemnifies LTBit in respect of any claims by the software provider in connection with the Clients use of such goods and/or services.
(20) If the Client requests LTBit to install software on the Client’s system then:
(a) The Client warrants that it has or will forthwith obtain an appropriate licence from the software provider; and
(b) Client indemnifies LTBit in respect of any claims by the software provider in respect of that installation.
(21) Client shall receive the benefit of all warranties and conditions which are implied by law and which LTBit may not lawfully exclude.
(22) LTBit’s liability arising out of or in connection with the provision of goods or services to the Client and/or any warranty or condition of contract for the provision of goods and/or services, whether arising through the negligence of LTBit, its servants or agents or otherwise, is limited to one of the following at the option of LTBit:
(a) In the case of provision of goods, the (i) replacement of the goods; or (ii) repairing of the goods; or (iii) supplying of equivalent goods; or (iv) supplying of the goods again; or (v) payment of the cost of replacing the goods; or (vi) payment of the cost of acquiring equivalent goods; and
(b) In the case of performance of services, the (i) supplying of the services again; or (ii) payment of the cost of supplying the services again.
(23) LTBit excludes all liability for any kind of special, consequential, incidental, indirect loss and/or damage, including loss of revenue, lost of profits, loss of data, loss of production or business interruption, loss or denial of opportunity, loss of access to markets, loss of goodwill, loss of business reputation, indirect, remote, abnormal or unforeseeable loss or any similar loss whether in contract, tort, including negligence, statute in equity or otherwise incurred by or awarded against Client arising in any way out of or in relation to the supply of goods and/or services.
(24) The provisions of the following clauses shall survive the expiry of this Agreement: (13)(14)(15)(16)(17)(19)(20)(22)(23)(30)(31)(32).
(25) A party will not be liable for any failure or delay in the performance of its obligations under this Agreement if that failure or delay is due to force majeure; however, this clause (24) does not apply to any Client obligation to pay money for goods provisioned or services performed by LTBit prior to such force majeure event.
(26) Unless expressly stated otherwise in LTBit supplied documentation (if any) should there be any inconsistency between the provisions of this Agreement and the provisions of the LTBit supplied documentation, this Agreement shall prevail to the extent of that inconsistency.
(27) Notwithstanding clause (26) in the event of an executed and current contract between the Client and LTBit; should there be any inconsistency between the provisions of this Agreement and the provisions of the executed and current contract, the executed and current contract shall prevail to the extent of that inconsistency.
(28) Notwithstanding clause (27) in the event Client provides a purchase order, for purchase of goods and/or services from LTBit, any terms on such purchase order that are in addition to or in contradiction of the terms of this Agreement shall be inapplicable and unenforceable, unless expressly agreed otherwise in writing by LTBit.
(29) The failure of LTBit at any time to insist on performance by Client of any obligation under this Agreement is not a waiver of LTBit’s right: (a) To insist on the providing of, or (b) To claim damages for breach of, that obligation unless LTBit acknowledges in writing that the failure is a waiver; and any delay in exercising LTBit’s right is not a waiver of that right or any other right including the right to insist on performance of that or any other obligation at any other time.
(30) Any provision of this Agreement which is illegal, void or unenforceable will be ineffective to the extent only of such illegality, voidness or unenforceability without invalidating the remaining provisions of this Agreement.
(31) This Agreement shall be interpreted in accordance with the laws of the State of Queensland in the Commonwealth of Australia; and the parties agree to submit to the exclusive jurisdiction of the courts of that Territory.
(32) LTBit documentation may not be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine readable form, in whole or part, without the written consent of LTBit, except in the manner (if any) described in such documentation.

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